internet explorer - IE8 crashes when loading website - res://ieframe.dll/acr_error.htm

Question

Our website crashes when one of our users loads the front page in IE 8.0.6001.18702.

The page loads briefly and then IE stops loading it and shows an error message.

The URL in the address bar is changed to:

res://ieframe.dll/acr_error.htm#ourwebsite.com,http://demo.ourwebsite.com/login/

I've read accounts of this happening to other users of IE8 when loading sites such as facebook.com & barnesandnoble.com.

Forums such as this refer to possible fixes, such as:

unchecking the'Enable third party browser extensions' option in IE 8 advanced option

However, this isn't really an option for us as the site will eventually become a public facing website. We need to apply a fix to the page IE8 is trying to load.

So, does anyone know what it is about the page that IE8 is trying to load that might cause it to do this?

Answer 1

I had this happening with a Drupal theme. None of the many suggestions on various threads (change IE security settings or some other advanced settings, update Java, update Flash, fiddle with registry, remove certain Windows updates, check plugins, scan for malware, completely reinstall IE8) worked for me.

In this case, it turned out to be a problem with setting a background-image on a body element - changing body to an html element fixed things. It is apparently related to loading respond.js - try putting that at the bottom.