clearcase - how to fix or investigate 'Operation "view_ws_is_ws_view" failed'?

Question

I stopped and started a view for which various file access actions were hanging (after killing all my terminal sessions where I was using that view), and now get:

cleartool: Error: Operation "view_ws_is_ws_view" failed: view storage directory or control files unavailable --
additional information may be present in the view server host's view log.

Two questions:

1) Is there a clearcase subsystem that can be restarted to fix this (preferably without impacting other users)?

2) the very unhelpful error message refers to a view log, but doesn't say where it is. Where can this log be found (SUSE Linux Enterprise Server 11 SP3 (x86_64))?

Answer 1

clearcase subsystem that can be restarted to fix this

You can start by ending the view_server.exe associated to this view (cleartool endview):

cleartool endview -server <view_tag>

Then:

cleartool startview <view_tag>

Where can this log be found

This would use the cleartool getlog command, for local logs, but also for logs from the ClearCase view server (accessible from your client workstation)

cleartool getlog -tag <view_tag>

To display the last 10 lines of the view logs (logs for any view):

cleartool getlog -host <server_name> view

To display view log entries within 20 minutes of 4:00 P.M. on June 19:

cleartool getlog -host <server_name> -around 19-Jun.14:00 20 view

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See also (in addition of the above recommendations) the IBM technote swg21131145 or technote swg21131682.

If above isn't enough, I like to fix_prot the view in order to avoid any right access issue.

If your view is on Unix, for instance:

alias sfp sudo /usr/atria/etc/utils/fix_prot
sfp -force -rec -chown <user> -chgrp <group> -chmod 775 /path/to/views/storage/<view_tag>.vws
sfp -force -root -chown <user> -chgrp <group>  /path/to/views/storage/<view_tag>.vws