Python Django-Helpdesk Error: No connection could be made because the target machine actively refused it

Question

I keep getting the error mentioned in the title as I perform any of the following actions:

• Submit ticket
• Update ticket
• Take ticket

This is my first time using Django, I have no experience when it comes to building websites. Could you please help me solve this issue?

Thank you!

Additional details:

error at /helpdesk/tickets/submit/

[Errno 10061] No connection could be made because the target machine actively refused it

Environment:


Request Method: POST
Request URL: http://127.0.0.1:8000/helpdesk/tickets/submit/

Django Version: 1.8.3
Python Version: 2.7.10
Installed Applications:
('django.contrib.admin',
 'django.contrib.auth',
 'django.contrib.contenttypes',
 'django.contrib.sessions',
 'django.contrib.humanize',
 'markdown_deux',
 'bootstrapform',
 'helpdesk',
 'django.contrib.messages',
 'django.contrib.staticfiles')
Installed Middleware:
('django.contrib.sessions.middleware.SessionMiddleware',
 'django.middleware.common.CommonMiddleware',
 'django.middleware.csrf.CsrfViewMiddleware',
 'django.contrib.auth.middleware.AuthenticationMiddleware',
 'django.contrib.auth.middleware.SessionAuthenticationMiddleware',
 'django.contrib.messages.middleware.MessageMiddleware',
 'django.middleware.clickjacking.XFrameOptionsMiddleware',
 'django.middleware.security.SecurityMiddleware')


Traceback:
File "C:Python27libsite-packagesdjangocorehandlersase.py" in get_response
  132.                     response = wrapped_callback(request, *callback_args, **callback_kwargs)
File "C:Python27libsite-packagesdjangocontribauthdecorators.py" in _wrapped_view
  22.                 return view_func(request, *args, **kwargs)
File "C:Python27libsite-packageshelpdeskviewsstaff.py" in create_ticket
  862.             ticket = form.save(user=request.user)
File "C:Python27libsite-packageshelpdeskforms.py" in save
  287.                 files=files,
File "C:Python27libsite-packageshelpdesklib.py" in send_templated_mail
  147.     return msg.send(fail_silently)
File "C:Python27libsite-packagesdjangocoremailmessage.py" in send
  303.         return self.get_connection(fail_silently).send_messages([self])
File "C:Python27libsite-packagesdjangocoremailackendssmtp.py" in send_messages
  100.             new_conn_created = self.open()
File "C:Python27libsite-packagesdjangocoremailackendssmtp.py" in open
  58.             self.connection = connection_class(self.host, self.port, **connection_params)
File "C:Python27libsmtplib.py" in __init__
  256.             (code, msg) = self.connect(host, port)
File "C:Python27libsmtplib.py" in connect
  316.         self.sock = self._get_socket(host, port, self.timeout)
File "C:Python27libsmtplib.py" in _get_socket
  291.         return socket.create_connection((host, port), timeout)
File "C:Python27libsocket.py" in create_connection
  575.         raise err

Exception Type: error at /helpdesk/tickets/submit/
Exception Value: [Errno 10061] No connection could be made because the target machine actively refused it

Answer 1

I'll do you a favour. This code looks like its having problems whenever it tries to send an email (based on smtplib.py showing up). Which would happen at any of those actions.

Check your email server.

File "C:Python27libsmtplib.py" in _get_socket
  291.         return socket.create_connection((host, port), timeout)
File "C:Python27libsocket.py" in create_connection
  575.         raise err