windows installer - Wix stop service on uninstall/upgrade: prevent "restart popup" (file-in-use situation)

Question

I've got the issue, that when uninstalling (or upgrading) the Restart Manager is complaining about a file in use situation, and so is forcing a reboot:

RESTART MANAGER: Detected that application with id 7000, friendly name 'javaw.exe', of type RmCritical and status 1 holds file[s] in use.
RESTART MANAGER: Did detect that a critical application holds file[s] in use, so a reboot will be necessary.

The service that RESTART MANAGER is complainig about, is a java-based service. The service (here called myservice.exe) is recursively starting java child processes:

  myservice.exe --run
   ↳ javaw.exe --someArguments
      ↳ someother.exe --someArguments
         ↳ javaw.exe --someMoreArguments

The wix snippet for the service definition:

<DirectoryRef Id="BINDIR">
        <Component Id="myservice.exe" Guid="PUT-GUID-HERE">
            <File Id="myservice.exe" KeyPath="yes" Vital="yes"
                  Source="SourceDirinmyservice.exe"/>
            <ServiceInstall Id="MyService" Type="ownProcess"
                            Vital="yes" Name="MyService" DisplayName="My Service"
                            Description="My Service" Start="auto" Account=".LocalSystem"
                            ErrorControl="normal" Interactive="no" Arguments="--run"/>
            <ServiceControl Id="MyService" Name="MyService" Wait="yes" Remove="uninstall" Stop="uninstall" Start="install"/>
        </Component>
</DirectoryRef>

Now, the interesting part:

• The service could be started when installing

on uninstall:

• if not running, it will be removed
• if running, and just agreeing to make a restart
  • it is indeed stopped within about 2-3 seconds (i guess by the StopServices action)
  • and successfully removed (by RemoveServices action)

The entries in the Service* Tables seems good for me so far.

ServiceControl-Table:
ServiceControl  Name       Event  Arguments  Wait  Component_
MyService       MyService  161               1     myservice.exe

ServiceInstall-Table:
ServiceInstall  Name       DisplayName  ServiceType StartType ErrorControl LoadOrderGroup Dependencies StartName Password Arguments Component_     Description
MyService       MyService  My Service   16          2         32769        .LocalSystem                                  --run     myservice.exe  My Service

So, to break down everything: It seems that the Restart Manager is not recognizing, that the java processes are child processes and will be stopped by the StopServices action.

I found some kind of similar problems here: https://www.mail-archive.com/wix-users@lists.sourceforge.net/msg57924.html
Wix Installer Problem: Why does RestartManager mark Service as RMCritical and not RMService

Thanks in advance for any help to solve this issue!

Answer 1

You have a couple of options to resolve this issue:

-Disable "Restart Manager" by making use of MSIRESTARTMANAGERCONTROL= "Disable" in the property table. This would kick in the legacy "FilesInUse" dialog box. In your case, The FilesinUse dialog might also not be displayed (since services do not have a window associated with them) The "FilesinUse" dialog box does not list processes which do not have a window associated with them. So, in your case, disabling the Restart Manager, might not display any dialogs(neither FilesInUse nor RestartManager).

However, this would also mean that a reboot might be required, not necessarily because of your services but due to some other process which might be holding your files in use. If you think that there could be no other process other than your own services holding files, then go ahead and follow this approach . If you think that there could be other processes, other than your services holding files, then having "Restart Manager" enabled is ideal. Not having "Restart Manager" will either result in one of the things:

-Display the Legacy FilesInUse dialog asking you to shut down the processes listed in the dialog. This might result in you having to shut down these processes via a custom action.

Both the "RestartManager" and "FilesInUse" dialogs are displayed by the "InstallValidate" standard action. If you want to suppress both of these dialogs, then ensure that your custom action is scheduled before "InstallValidate" standard action. There is a catch here. Scheduling such a custom action before InstallValidate would have to be an immediate mode custom action(You cannot have deferred mode custom actions before "IntsallFinalize"). So , in cases where you are not running as an administrator(such as in UAC enabled scenarios), you might not have the necessary privileges to shut down applications. So , a restart might be required.

-You can also shut down applications using the using the WiX util extensions CloseApplication() function. Evaluate your scenario and do what is right for you.