asynchronous - How to manage the 5 seconds response timeout limit in Dialogflow / Api.ai?

Question

I am using Dialogflow to create an agent / bot which responds to different types of user queries with action items like "I need to get a letter from the HR for address proof". This needs the bot to fetch some information from the company's database and generate a document / letter by populating that retrieved information in a templated letter file provided by the Human Resource. The logic to do this action is already written in a python file. The database integration is done using Webhooks.

The problem is that this complete process of interpreting the user's request, opening the database and retrieving the required information takes more than 5 seconds, which happens to be the response timeout limit for Dialogflow agents. I have done some research on this and found out that we cannot increase this limit but we can keep the session alive through asynchronous calls. I am not able to find the right resource which provides the answer.

So, my questions are-

Can we make asynchronous calls in dialogflow?

If yes, then how do we send asynchronous data through json to Dailogflow agent?

Is there any other way to tackle this 5 seconds response timeout limit?

Thanks in advance!

Answer 1

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