One thing you can do to improve the accuracy of call stacks found in dumps is to use a debugger other than Visual Studio -- specifically, use WinDbg or another tool that uses the "Windows Debugger" debugging engine found in dbgeng.dll (as opposed to the "Visual Studio Debugger" debugging engine that Visual Studio uses).
In our experience, WinDbg is 100% reliable in producing good call stacks from the same dumps where Visual Studio produces unusable or wildly inaccurate call stacks. From what I can tell, in cases where an unhandled exception is the source of the crash WinDbg automatically performs the tricky process of reconstructing/recovering the exception callstack, but Visual Studio does not (or cannot?). The two debuggers use different heuristics for interpreting stacks
WinDbg can be daunting at first, so here's my quick guide on how to make it easier or even avoid having to use it directly.
A Mere Mortal's Guide To Extracting Good Callstacks
These are ordered from "fastest/easiest" to "slowest/most cryptic to interpret".
- Easiest Option: use DbgDiag from Microsoft
This is a little-known tool that automates a lot of analysis of common problems, and it's simple enough to give to non-programmers or even customers. It's fast and nearly foolproof, and has become my "go to" tool for quickly analyzing an incoming crash dump.
- Launch the "DebugDiag Analysis" application
- Select the "CrashHangAnalysis" checkbox on the main page
- Drag-and-drop your dump into the "Data files" pane on the main page
- Click "Start Analysis"
After a few seconds to a few minutes it will spit out a nice .mhtml file containing an analysis of the problem, info about all the related thread, complete call stacks, etc. All hyperlinked and easy to use.
DebugDiag even automates some of the more complicated analysis that is possible but painful in WinDbg (like tracking down which of the 350 threads in your application is responsible for a deadlock).
Note: Chrome will not download or open .mhtml files for security reasons, so you must open in Internet Explorer or Microsoft Edge for it to be usable. This is annoying, and I've filed a request with the DebugDiag team (dbgdiag@microsoft.com) to change the format to plain HTML
- Middle option: Install WinDbg as an alternate debugging engine for Visual Studio
- Install Visual Studio if it's not yet installed. This needs to be done before the next step.
- Install the Windows Driver Kit (WDK)
- Launch Visual Studio, and (this part is important!) use the new "File -> Open -> Crash Dump..." option to open the dump. This will debug the crash dump using the Windows Debugger (if you instead drag-and-drop the dump on Visual Studio or use the standard "File -> Open -> File..." option to open the dump, it will debug it using the old Visual Studio debugging engine... so be careful to use the right option).
- You should now be able to see the correct call stack and navigate around using the Visual Studio GUI, although some things work differently (the watch windows require using the unfamiliar WinDbg syntax, thread IDs are different, etc). Note: the Visual Studio UI may be very sluggish, especially if many threads are involved and the 'threads' or 'parallel stacks' windows are open.
- Hardcore option: Use WinDbg directly
- Launch WinDbg.exe
- Drag-and-drop your dump into the WinDbg window
- Type
!analyze -v and press Enter. After a little bit of time WinDbg will spit out a crash call stack, and also its estimation of what the source of the problem is. If you're analyzing a deadlock, you can try !analyze -v -hang and WinDbg will often show you the dependency chain involved.
At this point you may have all the info you need! However, if you then want to examine the process state in the Visual Studio debugger you can take the following additional steps:
- Open the crash dump in Visual Studio
- Right-click in the callstack window and choose "Go to Disassembly"
- Paste the hex address from the top line of WinDbg's output callstack into the "Address" bar of the Disassembly window and press enter. You're now at the location of the crash, looking at the disassembled code.
- Right-click in the disassembly window and choose "Go To Source Code" to go to the source code for the location. Now you're looking at the source code at the crash site.
Note: all of the above require having correct symbol server paths configured, otherwise you won't be able to resolve the symbols in the call stacks. I recommend setting the _NT_SYMBOL_PATH environment variable so that it's automatically available to Visual Studio, WinDbg, and DebugDiag.
